Help Center

Orders are processed within 1-3 days. Shipping times vary based on the destination and time it takes to make. Average shipping time 7-30 days.

Track your shipment on our tracking page: http://clearview.aftership.com/

If you want to check the delivery status of your order, you can find the most updated tracking information by visiting the Track My Order page: http://clearview.aftership.com/

Enter your tracking number to view your order’s estimated date of arrival and tracking history. 

If you have any other questions about the status of your order, you can contact our Customer Service team here: https://clearviewindustrialdecor.ca/pages/customer-support

We strive to maintain low shipping costs. The shipping price associated with each item is displayed at checkout. The cost varies depending on the size, weight and destination of your order. Shipping costs are applied separately by item ordered.

Your order is shipped from our headquarters in Oakville, Ontario, Canada

You're only able to change the shipping address within the first 8 hours of completing your purchase. Once your order has shipped, it's no longer possible to change the address. We recommend contacting your local postal office with your tracking numbers to see if they can reroute your order to another address.

We want you to be fully satisfied with your purchase. All items may be returned within 30 days of delivery. To return an item, please contact our Customer Service at https://clearview.myreturnscenter.com/

Please note that we don't cover return shipping costs at this time. For more information on our return policy, please visit www.clearviewindustrialdecor.ca/return_policy.

Unfortunately, we currently do not offer item exchanges. We may be able to help replace an order if it does not meet your satisfaction. Please contact our Customer Service team at: https://clearviewindustrialdecor.ca/pages/customer-support

If you need to cancel any items, please visit the Order History section. You have up to 8 hours from the time of purchase to cancel any items you no longer wish to receive. For any items that haven't been shipped or processed, an option that says "Cancel Order" will appear. After clicking this option, your order will be canceled and no charges will occur. If your order has already been processed, you'll be covered under our standard return policy: www.clearviewindustrialdecor.ca/return_policy.

You can check the status of your refund by visiting your Order History and checking the specific order: You can also contact our customer support team at clearview@industrialdecor.ca. If you are still having trouble finding your processed refund in your account, we recommend contacting your bank or payment provider for more information. 

We can only refund your money to your original payment method and we are unable to issue refunds to a different card, different account, or different payment method. For more information please consult our Return Policy, or contact our customer support team at clearview@industrialdecor.ca.

We recommend that you contact your card issuer for help with receiving a refund if your card was replaced.

Depending on your payment type, your refund will be automatically applied back to your account. Please allow 5-10 business days for the refund to appear in your account. In some cases, especially with credit cards, your original charge may disappear entirely from your statement and you won't see a refund in your account.

We currently accept payments through the following payment providers:

1. Visa, Mastercard, American Express.
2. Google Wallet (Android Pay) play.google.com/store/apps/details?id= com.google.android.apps.walletnfcrel&hl=en
3. Apple Pay www.apple.com/apple-pay/
4. E-Transfer

For international users, we automatically display prices in your local currency. However, the order will be charged in CAD dollars and will be shown during checkout.
If your credit card is used for a payment in foreign currency, most banks will allow you to pay, though they may charge a fee for this service. Please check with your bank to see if you can make international payments.

Clearview Industrial Decor only charges for purchase price and shipping rate. We do not collect any payment for customs, taxes, VAT, currency conversion rates, or any other fees, and cannot reimburse any extra charges.
Customs: We recommend that you contact your local customs office if you have any doubts or questions about whether or not your item will be permitted into your country.
VAT: We do not charge for Value-Added Tax and cannot cover any charges which your country may add.
Currency Conversion: Although all items are displayed in your country's currency, each transaction is charged under CAD dollars.
Post Office: We cannot say for certain whether your local post will charge you for the products you order. If you have any questions, please contact your local post for more information.

Rewards will be automatically applied toward the purchase price of your products. Please note that Clearview rewards cannot cover shipping fees, as shipping is fulfilled by merchants across the world.

Promo codes allow you to save even more on your order. To redeem a promo code, visit your cart and when you are ready to check out, click on the promo code field and type in your code. When you click on 'Apply', your cart will be updated to reflect the added discounts. Please note that some promo codes may not be used together.

For assistance, please contact our Customer Support team.On our website navigate to the top, left-hand menu and tap the Customer Support tab. You may also contact us at Clearview@industrialdecor.ca.

If your order history is empty, it probably means your charges were declined when you tried to place your order. This means that we never actually accepted payment for your order. If you are seeing a charge on your bank statement, your bank should be able to process the amount back to your account within 5-7 days.

If your order did not go through or does not appear in your order history, it probably means your card was declined. Here are a few reasons why that may have happened.

1. The card is expired.
2. The account has insufficient funds.
3. The card was reported as stolen or frozen.

If you are using a debit card, be sure it has a CVV and can be billed as a credit card. Your order will also not go through if the product is unable to ship to your country.

You can find your order invoice on your Order History page by clicking the profile tab at the top right on our website. This page as well as the confirmation email you received can be used as an invoice for your records. Please note, merchants are unable to attach an invoice to the outside of your package for customs purposes.

You can create an account on Clearview Industrial Decor by using your email address, Facebook or Google+ account to make logging in easier. We recommend using one of these methods for a more personalized shopping experience. Please visit www.clearviewdecor.ca to create an account and start shopping.

Please login to your Clearview account, go to https://www.clearviewdecor.ca/account?view=edit and then 'check' the appropriate boxes to change your email subscriptions.

To reset your password, please follow these steps:

1. Click Login and the "Forgot Password" link. This will send a confirmation email to reset your password.

If you think your account was hacked, please contact our Customer Support team in the app by navigating to the top,right-hand menu and tapping Customer Support. You may also contact us at clearview@industrialdecor.ca.

There may be certain instances when we restrict your account as a safety precaution. This is usually for your own financial safety and protection. If you have any questions, you can contact our Customer Service team in the app by navigating to the right-hand menu and tapping Customer Support. You may also contact us on through email at clearview@industrialdecor.ca.