We strive to maintain low shipping costs. The shipping price associated with each item is displayed at checkout. The cost varies depending on the size, weight and destination of your order. Shipping costs are applied separately by item ordered.
You're only able to change the shipping address within the first 8 hours of completing your purchase. Once your order has shipped, it's no longer possible to change the address. We recommend contacting your local postal office with your tracking numbers to see if they can reroute your order to another address.
We want you to be fully satisfied with your purchase. All items may be returned within 30 days of delivery. To return an item, please contact our Customer Service at https://clearview.myreturnscenter.com/
Unfortunately, we currently do not offer item exchanges. We may be able to help replace an order if it does not meet your satisfaction. Please contact our Customer Service team at: https://clearviewindustrialdecor.ca/pages/customer-support
If you need to cancel any items, please visit the Order History section. You have up to 8 hours from the time of purchase to cancel any items you no longer wish to receive. For any items that haven't been shipped or processed, an option that says "Cancel Order" will appear. After clicking this option, your order will be canceled and no charges will occur. If your order has already been processed, you'll be covered under our standard return policy: www.clearviewindustrialdecor.ca/return_policy.
You can check the status of your refund by visiting your Order History and checking the specific order: You can also contact our customer support team at firstname.lastname@example.org. If you are still having trouble finding your processed refund in your account, we recommend contacting your bank or payment provider for more information.
We can only refund your money to your original payment method and we are unable to issue refunds to a different card, different account, or different payment method. For more information please consult our Return Policy, or contact our customer support team at email@example.com.
We recommend that you contact your card issuer for help with receiving a refund if your card was replaced.
Depending on your payment type, your refund will be automatically applied back to your account. Please allow 5-10 business days for the refund to appear in your account. In some cases, especially with credit cards, your original charge may disappear entirely from your statement and you won't see a refund in your account.
For international users, we automatically display prices in your local currency. However, the order will be charged in CAD dollars and will be shown during checkout. If your credit card is used for a payment in foreign currency, most banks will allow you to pay, though they may charge a fee for this service. Please check with your bank to see if you can make international payments.
Clearview Industrial Decor only charges for purchase price and shipping rate. We do not collect any payment for customs, taxes, VAT, currency conversion rates, or any other fees, and cannot reimburse any extra charges. Customs: We recommend that you contact your local customs office if you have any doubts or questions about whether or not your item will be permitted into your country. VAT: We do not charge for Value-Added Tax and cannot cover any charges which your country may add. Currency Conversion: Although all items are displayed in your country's currency, each transaction is charged under CAD dollars. Post Office: We cannot say for certain whether your local post will charge you for the products you order. If you have any questions, please contact your local post for more information.
Promo codes allow you to save even more on your order. To redeem a promo code, visit your cart and when you are ready to check out, click on the promo code field and type in your code. When you click on 'Apply', your cart will be updated to reflect the added discounts. Please note that some promo codes may not be used together.
If your order history is empty, it probably means your charges were declined when you tried to place your order. This means that we never actually accepted payment for your order. If you are seeing a charge on your bank statement, your bank should be able to process the amount back to your account within 5-7 days.
You can find your order invoice on your Order History page by clicking the profile tab at the top right on our website. This page as well as the confirmation email you received can be used as an invoice for your records. Please note, merchants are unable to attach an invoice to the outside of your package for customs purposes.
You can create an account on Clearview Industrial Decor by using your email address, Facebook or Google+ account to make logging in easier. We recommend using one of these methods for a more personalized shopping experience. Please visit www.clearviewdecor.ca to create an account and start shopping.
If you think your account was hacked, please contact our Customer Support team in the app by navigating to the top,right-hand menu and tapping Customer Support. You may also contact us at firstname.lastname@example.org.
There may be certain instances when we restrict your account as a safety precaution. This is usually for your own financial safety and protection. If you have any questions, you can contact our Customer Service team in the app by navigating to the right-hand menu and tapping Customer Support. You may also contact us on through email at email@example.com.
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